Frequently Asked Questions (FAQ)

  • How quickly can I book carpet cleaning in the Las Vegas area?

    We prioritize your needs and can usually set you up with same-day or next-day carpet cleaning service across the entire Vegas Valley.

  • Are your carpet cleaning products safe for my children and pets?

    Absolutely. Everything we use is non-toxic, eco-friendly, and family-safe, ensuring a clean and healthy environment for your kids and pets.

  • Which neighborhoods in Las Vegas do you serve?

    We proudly cover all of Las Vegas, including Henderson, Summerlin, North Las Vegas, and all surrounding communities.


  • What is the typical duration for a professional home deep cleaning?

    Most residential carpet cleaning appointments are completed efficiently in approximately one to two hours.

  • Do you offer a service guarantee for your cleaning work?

    Yes, we stand by our work with a 100% satisfaction guarantee. If anything isn’t right, just let us know within 24 hours and we’ll promptly return to make it right.


  • How should I prep my home before the cleaning team arrives?

    For best results, we recommend a quick vacuum and asking you to move any small, breakable items. We handle light furniture, but please move any heavy or electronic items.


  • Are there special offers or discounts for first-time customers?

    Yes, we often run introductory discounts and special promotions to welcome new clients. Check our coupons page for current offers!


  • How do I know when my carpets need professional cleaning?

    If your carpets look dull, have visible traffic lanes, or if it’s been over a year since your last service, it’s definitely time for a professional deep clean.

  • Can you remove tough or set-in stains from my carpet?

    We use industry-grade cleaning solutions and techniques, making most tough stains like pet accidents and wine no problem for our certified technicians.


  • Do you offer a carpet cleaning maintenance plan?

    Yes, we can establish a customized, regular cleaning schedule to keep your residential or commercial carpets fresh and extend their lifespan year-round.

  • What makes Dial Carpet Cleaning service stand out from competitors?

    We prioritize being on time, maintaining transparent pricing, and treating every client with the honesty and respect you’d expect from a good neighbor in the Las Vegas Valley.

  • How do you handle delicate or specialty area rugs?

    We utilize specialized, gentle cleaning techniques and can clean your valuable area rugs at our dedicated off-site rug cleaning facility.


  • Can I get a free estimate for my cleaning service beforehand?

    Absolutely. We’re happy to provide a free, no-obligation quote over the phone or an in-person estimate for larger jobs.


  • What other services does your team provide besides carpet cleaning?

    In addition to 5-star carpet and area rug cleaning, we specialize in tile and grout cleaning, upholstery cleaning, air duct cleaning, carpet repair, and pressure washing.